Growth Challenges Advisors Face Beyond Client Acquisition
The issue with growth is not about finding new clients but about being expected to both grow the firm and deliver high-quality financial planning at the same time, argues Penny Phillips, head of strategy and experience at Hightower Signature Wealth.
Drawing on her experience building Journey Strategic Wealth, Phillips outlines two priorities:
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Keeping advisors “front of house” with clients by centralizing operational, investment, compliance and technology support
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Enabling personalization or customization at scale so advisors can maintain a distinct voice within a consistent value proposition
In her role at Hightower, Phillips emphasizes building with advisors by involving them in decisions on client experience, communications and planning tools.
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